Suncrest Sheds:
Boosting Response Rates by 89%, Doubling Close Rates, and Driving Average Sales Price with Velocity 360
The Result: Moving away from manual paperwork, Suncrest Sheds consolidated their sales pipeline, stopped lead drop-off, doubled their closing rate, boosted customer response rates from 49.82% to 94.29%, and grew their average shed sale within 6 months.
Hear the Success Story
"We're not working as hard, but selling more and making more money." — John Quinn, General Manager
The Challenge: Manual Paperwork and Lost Premium Leads
Prior to Velocity 360, Suncrest Sheds was managing their entire sales process using a custom, manual paperwork system. With no CRM in place, the team struggled to keep up with the volume of inquiries coming from their advertising spend.
Leads Dropping Offline: Suncrest was investing heavily in advertisements via ShedPro, but without automation, many inquiries were written off as "poor quality" because the team couldn't be two places at once.
Instant Quotes & After-Hours Misses: Digital leads are often looking for quotes immediately. Because the team couldn't respond right away—especially to after-hours inquiries, valuable sales were slipping through the cracks due to a lack of centralized conversation visibility.
White Glove Onboarding
"I want to say it took like three weeks or like a month... it wasn't very hard. As we’ve been continuing, we figure out more of what exactly works for us, and the Velocity 360 team is pretty quick to update the way the system works to cater to us. It started working pretty easily after a month of back-and-forth development."
Workflow Improvements: The First 6 Months
Deploying Velocity 360 injected organization and immediate visibility into Suncrest Sheds' daily operations.
Total Visibility & Team Coaching
With built-in call recording and shared conversation histories, Salesperson Linda Phillips and GM John Quinn can review conversations together to spot flaws, share tactics, and improve their pitches.
High-Value After-Hours Captures
Velocity 360's mobile accessibility and lead capture organization allow the team to catch hot leads instantly during evenings and weekends, sealing high-ticket sales right then and there.
Instant Touch-Bases
Instead of letting leads go cold, automated system responses immediately connect with incoming inquiries. Meeting the customer's need for instant gratification keeps them from shopping elsewhere.
Integrations: The Suncrest Sheds Ecosystem
Velocity 360
Suncrest Sheds successfully synced ShedPro, their point-of-sale system and active ad campaigns into one centralized dashboard.
Everything talks to each other perfectly in one section, stopping pipeline gaps and letting the team jump between sales conversations seamlessly.
The Impact
Measuring the direct impact since implementing Velocity 360.
2x
Close Rate Growth
The team effectively doubled the total volume of sales they close by leveraging shared call recordings and automated lead tracking.
+$5,000
Avg. Sale Value Increase
Average order value skyrocketed from an estimated $5k–$8k baseline up to $12,000–$13,000 per shed by successfully nurturing high-value buyers.
94.29%
Response Rate
Response rates skyrocketed from 49.82% up to an outstanding 94.29%, marking an immediate 89.26% increase in customer engagement.
100%
Ad Spend Confidence
With a clear visual flow of organized leads, Suncrest can scale Facebook and Google ad budgets predictably, knowing their precise sweet spot.
John Quinn & Linda Phillips
General Manager & Sales Rep, Suncrest Sheds
"Before Velocity 360, it was all just custom, manual paperwork. We definitely missed a lot of sales in the past because we couldn't get back to people right away. Now, Velocity 360 has definitely increased our close rate. The lead connectors have really helped us be more productive because there's so much more organization. When customers call after hours in the evening, I can capture the lead and close the sale right then and there. Our average sale for a shed increased a lot—we used to be at $5,000 to $8,000, and now the system says we're at like $12,000 to $13,000. We're not working as hard, but we're making more money. If you sell home sheds or any construction materials and you're spending money on advertisements, it’s a good thing for anybody."
Convert More Leads in Less Time
Like Suncrest Sheds, stop losing leads to manual workflows. Get 100% visibility over your pipeline.