Documentation Info

In most hosting accounts these extensions are enabled by default. But you should consult with your hosting provider.

Configure database connection

Login to cPanel and create a brand new database that will be used for Velocity360CRM installation.

  1. Login to cPanel by accessing and navigate go MySQL Databases, note that this step may vary and in some hosting providers can be different.
  2. Create database.
  3. Create user and set up user password. (write in a note username and password because needs to be re-used later)
  4. Add the user to the database by selecting the database and the username.
  5. Make sure you have checked All privileges when adding the user to the database.

Upload Files & Install

Upload the files to server folder where Velocity360CRM will be installed.

Assume that you uploaded the files to “crm” folder, navigate to eq. – Keep in mind that you need to adjust the URL based on where you uploaded the files. If you are installing on subdomain named eq crm you need to access the url like

You will need to pass the requirements to install Velocity360CRM.

If all server requirements passed click Go to Files/Folders Permissions otherwise consult with your hosting provider to fix/enable them.

If all permissions are passed click Setup Database otherwise you need to set 755 permissions for folders and 644 for files.

Enter your database credentials you configured in step 1 (configure database) - Avoid use of single(‘) and double(“) quotes in your password
Click Check Database and if the database connection is successfully you will be passed to the latest step otherwise please re-check your credentials and hostname. (usually hostname is localhost but you should check with your hosting provider or cPanel)

Configure admin credentials and options


Even if you are trying to install Velocity360CRM on WAMP you must meet all the requirements.
WAMP by default comes with mod_rewrite disabled.

To Enable .htaccess in WAMP Server use the following steps
STEP  1:  click on Wampserver and select apache->httpd.conf


STEP  2: Find and replace the following text
Find      #LoadModule rewrite_module modules/
Replace    LoadModule rewrite_module modules/


STEP  3: Restart Wamp/XAMPP Server



Velocity360CRM is not using any online resources except the business news which is located on the top header menu on the right side, but you can install it on XAMPP server without any problems. Everything will work good except if no internet connection you wont be able to send emails.

Few changes we need to do in XAMPP default installation.

1. Change the .htaccess 

RewriteRule ^(.*)$ index.php?/$1 [L,QSA]
RewriteRule ^(.*)$ /yourfolder/index.php?/$1 [L,QSA]

2. IMAP extension manually (enable them in php.ini and restart apache).

Try to install.

Cron Job

You will need to setup the cron job controller for Velocity360CRM

Cron job will be used for sending survey emails, auto update invoice statuse eq. if the invoice is overdue etc.

How to setup Cron Job?

Login to your cPanel and navigate to Cron jobs

Add the following settings :

wget -q -O- wget -q -O-

Change the url according to your base url where Velocity360CRM is located. You can check your cron url in Setup->Settings->Cron Job

Example if its on root domain you need to type only 
If its on subfolder /crm you will need to type

Cron is required to be setup for Velocity360CRM

Common CRON Job setup issues

My server does not support wget command?

If your server does not support wget command you try one of the following commands:

php /home/username/public_html/installation_folder/index.php cron/index >> /dev/null
php /home/username/public_html/installation_folder/index.php cron/index

If that doesn’t work, it probably means you don’t have the package php5-cli installed. On debian / ubuntu you can install this package as follows:

sudo apt-get install php5-cli

If you are not able to install packages, you can specify your path to php try the following command:

/usr/local/bin/php -f /home/username/public_html/installation_folder/index.php cron index
Replace username and installation_folder to fit for your path. If none of commands are not working you can use some free cron job service like Mostly the free cron job services have limit to execute each 10 minutes but it will work good too with Velocity360CRM.
Date Format

Setup your desired date format, will be using all over the application. This option is located in Setup->Settings-> Localization

General Email

Navigate to Setup -> Settings -> Email and setup your SMTP email, this will be your base email. You need to setup previously email account from your cPanel account.

Email Templates

Check all the email templates, setup signature also in Setup -> Settings -> Email this signature will be using on all email representing your company

404 Not Found After Installation

If you are getting 404 not found after you install Velocity360CRM this means that you need to adjust the main .htaccess for Velocity360CRM.

First make sure that the .htaccess file exists in the main folder where you installed Velocity360CRM. If you are using any OS make sure you have enabled hidden files on your MAC.

Make sure that you have mod_rewrite enabled in your server.

NOTE: Only apply the following suggestions if you are getting 404 error not found, the default Velocity360CRM .htaccess file should work good on most servers.

Installation on subfolder.

This .htaccess may apply if you installed Velocity360CRM next to WordPress installation and you are auto redirected to WordPress default 404 Page.

RewriteEngine on
RewriteBase /foldername/
RewriteCond $1 !^(index\.php|resources|robots\.txt)
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php?/$1 [L,QSA]
AddDefaultCharset utf-8

Installation on subdomain

RewriteEngine on
RewriteBase /
RewriteCond $1 !^(index\.php|resources|robots\.txt)
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php?/$1 [L,QSA]
AddDefaultCharset utf-8

Getting a error 500 and you are using cPanel

RewriteEngine on
RewriteCond $1 !^(index\.php|resources|robots\.txt)
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ subfolder/index.php?/$1 [L,QSA]
AddDefaultCharset utf-8

1&1 Installation

For 1&1 hosting use the following .htaccess
RewriteEngine on
RewriteBase /
RewriteCond $1 !^(index\.php|resources|robots\.txt|static) [NC]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/?$1 [L,QSA]


Make sure that you have setup AllowOverride to All in your config

Cant login to admin area

Velocity360CRM admin area is separated from the customers area. Often happen Velocity360CRM buyers to get confused and trying to login as admin in the customers area.

Admins needs to login at
Customers login at

Hope this will help you.